Service contracts

*Fast, first-hand help*

Complex testing and measurement systems require reliable support in the event of a malfunction. Our AIP Helpdesk is your central, straightforward point of contact for fast and competent assistance.
Whether by phone, remote access, or support ticket, our experts respond promptly, analyze your issue precisely, and deliver practical solutions to get your systems running smoothly again quickly.

*Fast help – directly from a distance*

Every minute counts in vehicle development. With our remote support, you receive fast, efficient, and location-independent assistance with technical questions and malfunctions in your test and measurement systems.
Using secure remote access, our experts analyze your systems in real time and resolve many problems immediately – without waiting times or costly on-site visits. This reduces downtime and keeps your development process flowing.
Remote support complements our on-site service and ensures maximum flexibility and fast response times – exactly when you need assistance.

*Guaranteed response times for maximum system availability*

Every minute counts in vehicle development. With our service level agreements (SLAs), you get binding, individually tailored service and response time models that are perfectly suited to your systems and requirements.
Whether you need flexible response times for acute malfunctions or permanently scheduled residents on site, we ensure that qualified experts are available exactly when you need them.
This ensures faster troubleshooting, higher uptime, and more efficient use of your resources.

*Individual maintenance – tailored precisely to your needs*

To ensure the smooth and long-term stable operation of your test and measurement systems, we offer customized maintenance contracts – either as a general contractor (GC) or with permanent residents on site.
As a GC, we take care of the complete planning, implementation, and coordination of all maintenance measures – from preventive maintenance to quick repairs.
Or you can opt for our experienced residents, who are permanently on site and continuously look after your systems. This ensures that your systems work reliably and efficiently at all times.